Wbet App Privacy Policy

1Introduction & Scope of Privacy Policy

Wbet app ("we", "platform") is committed to protecting the privacy of every member who uses our services. This wbet app privacy policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and explains how we handle personal information collected through the wbet app platform — covering our website, mobile application, and all official communication channels.

This privacy policy applies to all users and members of wbet app in Malaysia, including unregistered website visitors, active registered members, and former members whose accounts have been closed. We encourage you to read this wbet app privacy policy together with Terms & Conditions us for a comprehensive understanding of your rights and responsibilities as a user of the platform.

If you disagree with any part of this wbet app privacy policy, please discontinue use of the platform. Privacy-related enquiries can be directed to us via email at privacy@wbetapp.com or through the 24/7 Live Chat on the wbet app platform.

2Types of Personal Data Collected

Wbet app collects various categories of personal data depending on your interactions with the platform. Below is a summary of the data that may be collected:

Wbet app does not collect sensitive data such as health information, religious beliefs, or political views unless required by law. Responsible gambling data — such as limits you set yourself — is also stored to ensure self-exclusion and control tools function correctly.

3How wbet App Collects Data

Wbet app collects your personal data through the following methods:

• Account registration: Information you provide when creating a new wbet app account, including your name, phone number, email address, and password.
• KYC Verification: Documents you upload for identity verification purposes, such as copies of your national ID or passport, and proof of address.
• Financial transactions: Information shared during the deposit process using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, or CIMB Clicks, as well as during withdrawal processing.
• Platform usage: Data generated automatically when you use wbet app — including games played, bets placed, and time spent on the platform.
• Get in touch with us: Information you provide when contacting wbet app customer support via Live Chat, email, or any other official channel.
• Cookies and tracking technologies: Technical data collected automatically via cookies and similar technologies when you browse the wbet app platform.

We do not purchase or obtain your personal data from third-party sources without your explicit consent. All data collection by wbet app is conducted transparently and for the purposes stated in this privacy policy.

4Purpose of Personal Data Use

Wbet app uses collected personal data solely for legitimate purposes directly related to the operation of the platform. The primary purposes of data use include:

• Account management: Creating, maintaining, and managing wbet app member accounts, including the login process and identity verification.
• Transaction processing: Processing deposits and withdrawals via supported payment methods, verifying financial transactions, and maintaining accurate payment records.
• Fraud detection & security: Monitoring account activity to detect and prevent fraud, money laundering, bonus abuse, and other security threats that could compromise the integrity of the wbet app platform.
• Legal compliance: To fulfil KYC (Know Your Customer), AML (Anti-Money Laundering), and regulatory reporting obligations as required by Malaysian authorities.
• Customer support: Handling enquiries, complaints, and assistance requests from wbet app members efficiently and effectively.
• Platform improvements: Analysing usage patterns to improve the user experience, introduce new features, and optimise the performance of the wbet app platform.
• Marketing communications: Sending you information about relevant wbet app promotions, bonuses, and offers — subject to your communication preferences and the consent you have provided.
• Responsible gambling: Monitoring gameplay patterns to identify signs of problem gambling and ensuring that any self-control tools you have activated are functioning correctly.

Wbet app will not use your data for any purpose other than those stated above without first obtaining your consent or without a valid legal basis.

5Data Sharing & Disclosure

Wbet app does not sell, rent, or distribute your personal data to third parties for commercial purposes. However, in certain limited situations, wbet app may share your data with the following parties:

• Payment service providers: E-wallet providers such as Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay, as well as FPX and DuitNow payment processors, receive only the minimum transaction information required to process your deposits and withdrawals.
• Game providers: Gaming software providers that supply slots, Live Casino, and sports games to wbet app may receive a session ID required to run the games. They do not receive your full identity information.
• Identity verification services: Third-party KYC service providers that assist in verifying your identity documents during the onboarding process or withdrawal verification.
• Authorities and law enforcement: wbet app will disclose data when required by Malaysian law, a court order, or a legitimate request from the relevant law enforcement agency.
• Auditors and legal advisors: Professionals bound by strict confidentiality obligations for the purposes of audit, compliance, or legal advice.

All data sharing by wbet app is limited to the minimum information necessary, and all third parties involved are required to uphold the same data protection standards practised by wbet app itself.

6Data Security Measures

Wbet app implements multiple layers of technical and organisational security to protect members' personal data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All communications between your browser and wbet app servers are protected with high-grade TLS/SSL encryption — no data is transmitted in plain text.
• Encryption of data at rest: Sensitive data such as payment information and KYC documents is stored in encrypted form within the wbet app database.
• Internal access controls: Only wbet app employees with a legitimate business need are permitted to access members' personal data. All access is logged and regularly audited.
• Continuous monitoring: A 24/7 threat detection system monitors the wbet app infrastructure to identify any unauthorised access attempts or suspicious activity.
• Two-factor authentication (2FA): wbet app supports 2FA for member accounts to add an extra layer of security at login.
• Regular security testing: The wbet app platform undergoes regular penetration testing and security audits by independent parties to ensure systems remain protected at all times.

While wbet app takes all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage members to play their part in keeping their accounts safe by using strong passwords and enabling 2FA.

7Cookies & Tracking Technologies

Wbet app uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit wbet app.

Types of cookies used by wbet app:

• Essential Cookies: Required for core platform functions such as login verification, session management, and security. Cannot be disabled without affecting the functionality of the wbet app platform.
• Preference Cookies: Storing your preference settings such as language, display format, and gaming preferences to deliver a more personalised experience on wbet app.
• Analytical Cookies: Collects anonymised information about how you use the platform to help us understand usage patterns and improve our services. This data cannot be used to directly identify any individual.
• Marketing Cookies: Used to display relevant promotions and offers based on your interests and activity. You may opt out of marketing cookies through the cookie settings on the wbet app platform.

You can manage and delete cookies through your browser settings at any time. However, disabling essential cookies may affect certain functions on the wbet app platform. For more information on how to manage cookies, refer to your browser's help guide.

8Your Rights Regarding Personal Data

As a wbet app member, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010:

To exercise any of the above rights, contact the wbet app privacy team via email at privacy@wbetapp.com or through Live Chat. We will process your request within 14 business days. For more complex cases, this period may be extended to up to 30 days, with notice provided to you.

9Data Retention & Deletion

Wbet app retains your personal data for as long as your account remains active or as long as necessary to provide services to you. Our data retention practices follow these principles:

• Active account data: Retained for the duration that your wbet app account remains active and used to ensure a smooth user experience.
• Financial transaction data: Retained for a minimum of 7 years following each transaction, in accordance with Malaysian legal requirements governing financial records and AML.
• KYC documents: Retained for a minimum of 5 years after the business relationship with a member ends, or longer if required by law.
• Support communication data: Conversation records and support tickets are retained for 3 years for reference and dispute resolution purposes.
• Marketing data: Deleted when you withdraw your consent to receive marketing communications from wbet app.

Once data is no longer needed and there is no legal requirement to retain it, wbet app will securely delete or destroy that data using methods that ensure it cannot be recovered.

10Third-Party Links & External Content

The wbet app platform does not contain links to third-party websites or services outside our control. However, in the course of delivering our services, wbet app works with third-party providers such as game providers and payment processors, each of whom maintains their own privacy policy.

When you transact via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, you are also subject to the privacy policy of the respective payment provider for the portion of the transaction that takes place on their platform. wbet app encourages you to read the privacy policy of your preferred payment provider.

Wbet app is not responsible for the privacy practices of third parties in connection with transactions conducted outside the wbet app platform.

11Privacy Policy Amendments

Wbet app reserves the right to update this privacy policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to wbet app's services. Any amendments will be clearly indicated with a revised update date at the top of this page.

For significant changes, wbet app will notify members via their registered email or a prominent notice on the platform at least 14 days before the changes take effect. Your continued use of the wbet app platform after the effective date of any changes will be considered your acceptance of the latest version of this privacy policy.

We encourage you to review this wbet app privacy policy page periodically to stay informed about how your data is managed. If you have any concerns about changes made, please contact us before the changes take effect.

12Contact the wbet App Privacy Officer

If you have any questions, concerns, or complaints regarding the wbet app privacy policy or how we handle your personal data, we are here to help through the following channels:

• Privacy Email: privacy@wbetapp.com — dedicated to enquiries related to our privacy policy and personal data rights.
• General Support: support@wbetapp.com or via Live Chat 24/7 on the wbet app platform.

Our team will respond to privacy enquiries within 3 working days and will process any formal data rights requests within 14 working days. We are committed to treating every enquiry with the seriousness it deserves and to providing clear, satisfactory answers to all wbet app members.

If you believe wbet app has failed to meet its data protection obligations and your complaint has not been resolved to your satisfaction, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant supervisory authority.